Cheep Wines sells the wine online to Australian consumers. Cheep Wines has not been authorised by the original manufacturer as the supplier of the wines in Australia, therefore any wine sold by Cheep Wines would be parallel imports. You may also want to establish a formal record keeping system compliance system to ensure you are meeting your obligations and can appropriately address any consumer concerns or complaints.
The ACCC recognises the potential benefit to consumers of access to parallel imports which may be cheaper or otherwise not available in Australia.
However, consumers may sometimes be disadvantaged when purchasing parallel imports as opposed to purchasing the same products from an Australian authorised supplier. This is particularly the case if they experience problems with these products.
When you sell parallel imported products to Australian consumers, you will be responsible if something goes wrong with these products. For example, if a product develops a fault, you will be responsible for addressing the problem including providing a repair, replacement or refund within a reasonable time under the consumer guarantee provisions of the ACL. Importing or sourcing from China is a complicated task in most cases. It is highly recommended that before taking actions to import products from China, businesses develop a clear sourcing strategy by mapping its business strategy, resources and market conditions, and then do homework to identify competent and committed suppliers and manufacturing partners.
Sara specialises in international business strategy development, international market development, and business investment in China. She has extensive experience in these areas and previously worked for the Australia China Business Council.
Already a member? Get started. Subscribe to our newsletter and receive the best business tips and articles straight to your inbox. We take your privacy seriously and by subscribing to our newsletter you agree to the terms of our Privacy Policy available below. Sign out. Becoming more profitable Importing from China: what you must know to ensure success China has been the obvious procurement destination in the past two decades.
How to import from China to Australia Check local import tariff and other trade barriers such as quality standards and international certification requirements for import from China. Business planning Supplier management Logistics and inventory Business strategy. Sara Cheng Former Head of International Business, Australian Business Consulting and Solutions Sara specialises in international business strategy development, international market development, and business investment in China.
Find out more. Managing people Develop weekly action plans and keep your team on track. Working smarter Difference between mission and vision statements. Found this useful? Thank you for signing up to our newsletter. You're one step closer to receiving more insightful information to help better your business. If something goes wrong with your product your consumer guarantee rights will apply. The seller will be responsible for providing you with a remedy, such as a repair, replacement or refund, within a reasonable time if there is a fault.
You can contact the Australian manufacturer of the product but it may refuse to provide you with a remedy if it did not give permission to the seller to sell the product in Australia. Where you have paid for a product or service by way of a credit arrangement credit card or loan , you may be able to request a chargeback on the transaction from your financial institution or bank that issued the credit card.
You should contact your financial institution as soon as possible to find out whether this is possible. Contact the seller to make a consumer complaint. Consumer guarantees Warranties. Skip to Content Skip to Sitemap. Buying parallel imports Parallel imports also called grey or direct imports are products that you buy from a seller who does not have specific permission from the manufacturer to sell those products in the Australian marketplace.
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